In order to better serve our families, the WCPSS Transportation Department has created a centralized Customer Service Center. Beginning Monday, November 5, WCPSS parents from any school transportation district may dial (919) 856-7890 between the hours of 8 a.m. and 8 p.m. to receive a voicemail greeting redirecting them to their district offices and providing information on where to direct their specific question or concern.
For emergencies, such as locating a child who rides WCPSS transportation, parents may call 919-856-8050.
The Wake County Public School System manages student transportation through the Transportation Department. The Transportation Department divides the county into transportation zones. East Garner Middle School is served by the Garner Transportation zone in which all decisions regarding routes and bus stops are made. The direct line for Garner Transportation is 919-662-2408. To view bus routes and stops, parents may visit:
In order to help answer questions regarding transportation, the Department of Transportation has created a number of documents which they encourage parents to access. These documents are listed below.
Transportation Service Request Form to request a change in transportation (stop or route):
Transportation Service Request Form English Version only
Feedback Form: http://www.wcpss.net/parents/transportation/feedback.html
WCPSS Transportation Home Page http://www.wcpss.net/transportation/index.html
WCPSS Transportation General Information: http://www.wcpss.net/transportation/policies.html
WCPSS Transportation Routing Information: http://www.wcpss.net/transportation/bus_routes.html
WCPSS General Info. Regarding Special Needs Transportation: http://www.wcpss.net/transportation/specialneeds.html
WCPSS Transportation Frequently Asked Questions: http://www.wcpss.net/faqs/departments/transportation.html
WCPSS School Board Policy 7125: Bus Policies http://www.wcpss.net/policy-files/series/policies/7125-bp.html
WCPSS School Board Policy 7125: http://www.wcpss.net/policy-files/series/policies/7125-rp.html